TESKIS
Get your answer, then place the order
Everything written to Teskis lands in a single inbox, and the people reading it are the same ones who decide what goes on the shelf. Ask about stock and you get a straight yes or no. Ask which tool suits your soil, your hedge or your hands and you get an opinion from someone who has used it. Ask what the order comes to and you get the total the driver will be collecting, down to the cent.
Last updated 10 September 2026
Everything goes through the inbox
Teskis trades as FLOFUM, S.L. We run no telephone line at all, and that is a decision rather than an oversight: a written question goes straight to the person able to answer it, and both sides keep a copy of what was agreed. Email us, or fill in the enquiry form lower down this page.
Anything with a measurement, a photograph or a shopping list in it belongs here. Attach the pictures rather than describing the problem — two seconds looking at the hedge beats two paragraphs about it.
You will normally hear back inside one working day. The inbox is watched Monday to Saturday, 9–6 CET. A public holiday in Spain is the one interruption, and it adds a day to whatever is waiting.
Registered office
FLOFUM, S.L.Calle Parcerisa 13, Local 1
08014 Barcelona, Spain
CIF B75621250
Send paperwork and formal notices to this address. It is a registered office and nothing more — no counter, no stock kept on site — so a journey out to pick something up is a wasted one.
Returns are the exception: do not post one here unless we have told you to. Ask us before anything goes in the post and you will be given the right address for that parcel.
No one at Teskis is ever going to ask you for payment details. We have no use for a card number, a bank transfer, a deposit held against your order or a fee to get a parcel released — none of those things exist here. Money changes hands once: in cash, at your door, with the box already in front of you. So if anything reaches you in our name asking to be paid before the delivery arrives, it did not come from us. Send it to support@teskis.com and we will look into it.
What to write, and how long it takes
Treat the figures below as commitments rather than averages we are aiming at. If we run past one of them, send a reminder and say so.
| Why you are writing | Put this in the email | You hear back |
|---|---|---|
| Cost, availability, or when it would arrive | The items you have in mind and the address they go to | Within one working day |
| Choosing between one tool and another | The job itself — cutting, digging, watering — and how often it comes round | Within one working day |
| Chasing a parcel the courier already has | Order number, and the town it is heading for | The same working day, as far as the courier lets us |
| Returning something within the 30 days | Order number and the name of the item | Within one working day |
| Something faulty, inside the two-year conformity guarantee | Order number, plus photographs showing what has gone wrong | Within one working day |
| Anything about your data or your privacy rights | What you are asking for, and the email address on the order | Acknowledged within one working day |
Every row has proper terms behind it, and they live elsewhere on the site: the returns policy, the delivery policy, the warranty, and the answers collected on the questions page.
Send us the list
You will not find a basket or a checkout on this site, and no card is entered anywhere on it. Write down what you want, we price it and confirm what is on the shelf, and the cash goes to the driver when the box reaches your door.
What we need from you
- Each tool by name, with the quantity beside it
- A complete street address — floor, entrance, door code if there is one
- The name the courier should ask for, and the email we reply to
- Anything that might change what we recommend: ground that turns to clay, a hedge left three seasons too long, hands that cannot grip well
What our reply contains
- Whether every item on your list is genuinely on the shelf
- The precise sum to hand the driver, in cash, at the door
- When it leaves us — normally one to two working days
- No sign-up, and no card or bank detail asked for at any stage