TESKIS
FAQ
How ordering by email works, what the courier collects at the door, free delivery, 30-day returns on used tools, and straight answers on pruners, hose fittings, batteries and blade care.
Teskis does not operate the way most shops do: money changes hands on your doorstep, and at no point on this website. What follows are the questions support@teskis.com receives most often, each answered in full rather than in a slogan. Anything not covered below, put it in an email and a person will write back. Email is answered Monday to Saturday, 9 to 6 CET.
The company behind Teskis is FLOFUM, S.L., Calle Parcerisa 13, Local 1, 08014 Barcelona, Spain, CIF B75621250; Teskis is the name it trades under. What we stock is garden tools — pruning and cutting, watering and irrigation, lawn and grass, soil and planting, garden hand tools — sent to street addresses anywhere in the European Union.
The short version
Everything that governs an order, in one table.
| Point | Where it stands |
|---|---|
| How you order | By email to support@teskis.com, with your list and the delivery address |
| How you pay | Cash, handed to the courier once the parcel is in front of you |
| Cards, transfer, online payment | Not accepted. This site has no basket, no checkout and no payment field |
| Taken in advance | Nothing. Placing an order costs you nothing and commits you to nothing |
| Reply to an enquiry | Normally within one working day, confirming stock and the exact figure |
| Dispatch | Usually one to two working days. The dispatch email confirms the day it left |
| Delivery cost | Free on every order. No minimum spend, no threshold, no surcharge on long-handled tools |
| Delivery area | Street addresses across the European Union |
| Change of mind | 30 days from delivery, used or unused, provided the tool can be inspected |
| Faults | Two-year guarantee of conformity under Spanish and EU law |
| Support | Email only, Monday to Saturday, 9 to 6 CET. There is no telephone line |
Ordering
There is no basket on this site. How does an order actually start?
You write to us. Send support@teskis.com the tools you want, how many of each, and the street address the parcel has to reach. Naming the job helps as much as naming the product — “a 30 m border, mostly roses and shrubs” tells us more than a model number, and lets us flag it if you have picked something that will not do the work.
Sending that list asks us for a price; it does not buy anything. Nowhere on teskis.com is there a field that would take a card number, which leaves nothing to pay now and nothing to claw back later. Your commitment begins when the box is at your door and you decide to keep it, and not before.
Do I need to register an account?
No. There is no login, no password and no saved profile on this site. We hold your name, delivery address and email for as long as the order, the 30-day return window and our tax record-keeping duties require, and no longer. What we keep and why is set out in the privacy policy.
How quickly will somebody come back to me?
Normally within one working day. The reply confirms three things: that the items are in stock, the exact figure the driver will collect down to the cent, and that the address is one a courier can reach.
If something has run out, we say so in that email and give you the date we expect it back, or a revised figure with the item removed. We do not send a similar model and hope you accept it on the doorstep.
Once the email has gone, can I still amend it or cancel?
Yes, and it costs nothing either way. Email us before the parcel leaves the warehouse and we amend the list or cancel it outright. No money has moved, so there is no refund to chase and no cancellation fee to argue about.
That window can be narrow, because parcels often leave earlier than people expect. If yours is already on the road, refuse it when the driver arrives; the box comes straight back to us and nothing is owed.
Is there a minimum order value?
No. There is no minimum spend and no figure you have to reach for free delivery — not €20, not €50, not anything. A single pack of hose washers ships free, on the same terms as a full set of border tools.
Can I ask for advice before I commit to a list?
Please do. Measure what you are cutting and tell us: stem thickness in millimetres, hedge length in metres, the inside diameter of the hose you already own, the thread on the outdoor tap. Questions of that kind are answered on their merits, and we will tell you when a cheaper tool is the right one or when nothing we stock suits the job. Longer pieces on technique live in our notes.
Delivery
Where do you deliver, and what does it cost?
Any street address in the European Union, and delivery is free on every order. A house, a flat or business premises all work equally well, so long as someone will be in to receive the box and pay the courier. Nothing is carved out of that: loppers, hoes, edging irons and hose reels are long and awkward to carry, and none of them attracts a surcharge, an oversize fee or an island supplement. Send us the postcode first if the address is out of the way and you would like it checked.
When will my order be dispatched, and how long does it then take?
Dispatch is usually within one to two working days. Weekends and public holidays are not working days, so a Friday evening order will not leave before Monday. We do not promise a cutoff time or a next-day guarantee; what we do promise is that the dispatch email tells you the day the parcel actually left us.
Transit time after that belongs to the carrier and depends on your address. Rather than quote a number we cannot control, we give you a tracking reference in the dispatch email and you can watch the parcel move. The shipping policy sets out the terms in full.
How do I track the parcel?
The dispatch email carries the carrier’s tracking reference and a link. Tracking updates each time the parcel is scanned, so there are usually quiet stretches between depots — that is normal, and not a lost parcel. If the tracking has not moved for two working days, email us with the order number and we open a trace from our end rather than leaving you to argue with a carrier you never chose.
Will you send a parcel to a locker, a PO box or a pickup point?
No. Cash needs a person at either end, and a locker is not one. PO boxes, poste restante and unattended pickup shops fall out for the same reason. An office or a workshop does work, provided a colleague is allowed to sign for the box and settle up in cash, and has been told the figure beforehand.
Nobody was home when the courier came. What then?
The driver leaves a note and returns, normally the following working day, and most carriers will also let you move the slot yourself from the tracking link. A missed attempt costs nothing at all, since no money has changed hands yet.
If every attempt fails, the parcel comes back to us and the order closes. You are not billed for the journey, and you are welcome to order again when you know you will be in.
My parcel has not arrived, or it arrived damaged. What now?
Email support@teskis.com with the order number. For a parcel that has gone missing we open a trace with the carrier, and if it does not surface we replace it or close the order — the carrier’s problem is not yours to solve, and since nothing was paid in advance there is no money of yours sitting anywhere.
For visible damage, photograph the outer box and the tool before the packaging goes in the bin. A cracked handle photographed next to a crushed carton settles a claim in a day. Transit damage counts as a fault, so we pay the return postage.
Paying
Can I pay by card, by transfer, or online?
No — not out of preference, but because the means do not exist here. There is no card terminal at FLOFUM, S.L. and no payment gateway behind this site, so nothing can be charged on a web page, inside an email, or at your front door. The drivers carry no readers. Bank transfer and payment links are not on offer as ways to pay either.
Cash to the courier is the single method this business accepts. Better to know that now than on the step.
How do I know the price before the driver arrives?
Because we put it in writing first. Our reply to your list gives one figure: the goods, VAT included, with delivery at zero. That email is your record, and you can hold it up at the door.
What the driver takes is that figure, exactly. Nothing else is added at the door: no adjustment, no fee for handling cash, no fuel surcharge, no rounding to the nearest note. Should anyone ask for a cent more than your confirmation email states, turn the parcel away and write to support@teskis.com.
Which currency do I pay in, and do I need the exact notes?
Whatever currency the delivery country runs on: euros inside the eurozone, and the national money everywhere else. Any conversion is worked out and written into your order email while the parcel is still with us, so the amount you were quoted is the amount that leaves your hand.
Drivers carry very little change. Get as close to the total as your notes allow.
Is there a record of the cash I hand over?
Yes, twice over. The driver hands you paperwork for the cash on the spot — a receipt or a docket you sign — and separately an invoice arrives by email, issued by FLOFUM, S.L. under CIF B75621250 and tagged with your order reference. VAT is already inside the price shown. Should your accounts need it itemised, answer the order email and a full invoice follows.
Hold on to one of the two. The docket or the invoice, either will support a return or a warranty claim further down the line.
Somebody contacted me asking for a deposit. Was that you?
No, and it could not have been. Nobody here asks for money up front — not a deposit, not card details, not a transfer, not a payment link — at any point before the parcel is in your hands, and that holds whether the approach arrives by email, by text message, or from a voice on the phone using our name. Teskis keeps no telephone line whatsoever, so any call chasing payment on our behalf comes from somebody else entirely.
If you receive one, forward it to support@teskis.com. It is fraud, and reporting it helps the next person on the list.
Is there any circumstance where I pay before delivery?
None. The rule does not bend for large orders, first orders, remote addresses or anything else. Money moves once, in cash, at the moment the parcel does. The only transfer we ever handle runs the other way: a refund, which goes by bank transfer because there is no card payment to reverse.
Returns and warranty
How long do I have to send something back?
Thirty days, counted from the day the parcel reaches you. You do not have to give a reason, and we will not ask for one. The statutory floor is 14 days to withdraw from a distance purchase, set by Directive 2011/83/EU; Teskis lifts that to 30 of its own accord, and the legal right sits underneath the longer period regardless. Write to us within the 30 days and we reply with an address to send it to, plus the reference that has to go on the outside of the box. Full wording sits in the returns and refunds policy.
Can I return a tool I have already used?
Yes. That is the point of the policy. A pruner you cannot judge without cutting something is a pruner you should be allowed to cut something with. Take it into the garden, and if the handle span is wrong for your hand or the cut is not clean, send it back within 30 days.
All we ask is that it can be inspected: knock the soil off, wipe sap from the blades, and put the guard, fixings and any spare parts back in the box. A tool caked in dried mud is hard to assess. A tool snapped in half is a warranty question rather than a change of mind, and we handle it as one.
Who pays the return carriage?
Faulty, damaged in transit, or simply not the tool that was agreed: in those three cases the postage is ours and we book the collection. Changed your mind, or ordered the wrong size, and the trip back is at your own cost — the ordinary position under EU distance selling law. Before you pack anything up we tell you which of the two you are in, so no bill lands afterwards.
I paid the driver in cash. How does a refund reach me?
Straight to your bank, into an account held in your name. Nothing was charged to a card in the first place, so there is no transaction sitting there to be undone — which is why we need an IBAN from you in writing once the return has been agreed. Put it in the same email thread the return started in, and the money cannot end up attached to the wrong order.
The transfer goes out once the tool has reached us and been inspected. Delivery was free, so there is no carriage to add back — you get the price of the goods. How quickly the money lands after we send it is your bank’s business.
Must I keep the box and packing it arrived in?
It helps, but it is not a condition of return. What matters is that the tool comes back complete — blade guard, spring, fixings, instructions — and packed well enough to survive the trip. A long-handled tool posted without a rigid sleeve tends to arrive bent, and that is an argument easier to avoid than to settle.
What does the two-year cover include?
Every tool we send carries the two-year guarantee of conformity that applies under Spanish and EU law. It covers faults that were present when the goods were handed over: a pivot that works loose in the first season, a blade that chips on green wood, a ratchet mechanism that will not index, a hose reel spring that never retracts, a battery pack that will not hold a charge.
It does not cover ordinary wear, misuse or neglect — an edge blunted by a season of hedging, a wooden handle left out in the rain until the grain lifted, rust on a spade put away wet, a pruner sprung open by levering it through a branch past its stated capacity, or any tool modified after delivery. Consumables such as replacement blades, trimmer line and washers are wear parts rather than warranty items. Send photographs with a claim and it moves considerably faster.
What if a tool fails after the 30 days are up?
Email us with the order number, what went wrong, and a photograph. A tool that fails in normal use is a conformity matter rather than a returns question, and within the two-year period we repair, replace or refund. Where the trouble is wear rather than failure — a blunt blade after two hard seasons — we will say so plainly and point you at a replacement blade or a sharpening, rather than dress it up as a fault. The warranty page sets out the process.
Where can I take a complaint if we cannot agree?
To routes that do not depend on our goodwill. The European Commission’s Online Dispute Resolution platform, the ODR link online shops carried for years, stopped operating in July 2025, so there is no longer a form to file there. In Spain you can take a consumer complaint to your municipal or regional consumer office (Oficina Municipal de Información al Consumidor) or to the Sistema Arbitral de Consumo. Buyers elsewhere in the EU can go through the European Consumer Centre network in their own country. Our own terms are on the terms and conditions page.
Choosing the right tool
Bypass or anvil pruners — which do I need?
Bypass, if you are only buying one pair. The two designs cut in genuinely different ways.
| Bypass | Anvil | |
|---|---|---|
| How it cuts | Two curved blades slide past each other, like scissors | One blade closes onto a flat metal plate, like a knife onto a board |
| Best for | Living green stems: roses, shrubs, soft growth, anything you want to regrow from the cut | Dead, dry, woody material: clearing old stems, cutting prunings down for the bin |
| Weakness | Needs a sharp blade and a close bypass; forcing hard deadwood can spring the blades apart | Crushes and bruises live stems, leaving a wound that dies back or lets in disease |
| Effort | Slightly more, for a cleaner cut | Less, because the anvil supports the stem |
Work within the stated cutting capacity rather than past it. Most one-handed pruners top out around 20 mm of green wood; above that use loppers, and above roughly 40 mm use a pruning saw. Levering a pruner sideways to finish a cut it could not make is the commonest way people bend a blade, and it is not a warranty fault.
Are your tools usable left-handed?
Bypass pruners cut identically in either hand; the blade geometry is symmetrical in use. What catches left-handers out is the safety catch, which on many models sits where a right thumb naturally falls, and the grip, which on some sculpted handles is moulded for one hand. A centre-mounted or squeeze-style catch works equally well either way.
True mirror-image tools are rare from every manufacturer, so rather than claim a range we do not have, we will check the specific model for you. Email us the tool you are considering and we will tell you where the catch sits and whether the grip is handed.
Will your hose fittings work with the hose and tap I already have?
Almost certainly. Snap-fit garden connectors follow a common European pattern, so ours mate with Hozelock, Gardena and most supermarket own-brand fittings. When something does not fit, it is nearly always the hose diameter rather than the connector. Measure the inside diameter of your hose before ordering.
| Hose size | Inside diameter | Typical use |
|---|---|---|
| 1/2 inch | 12.5 mm | The common domestic size. Borders, containers, short runs. |
| 5/8 inch | 15 mm | Better flow over longer runs; heavier to drag. |
| 3/4 inch | 19 mm | Long runs and sprinklers, where pressure drop matters. |
At the tap end, most outdoor taps in Spain and across the EU take a G3/4 threaded connector (26.4 mm); indoor and utility taps are often G1/2 (20.9 mm). Threaded tap connectors normally include a reducer for the smaller thread. A washer gone hard causes more drips than the wrong fitting does, so replace that before you replace anything else. How much water a border actually wants is covered in watering the right way.
Do your cordless tools share one battery platform?
Not across brands, and no retailer can make them. A battery pack is specific to its maker’s system: the rails, the terminal block and the electronics all differ, so an 18V pack from one manufacturer will not fit another manufacturer’s tool even at the same voltage. Within a single maker’s platform, any same-voltage pack fits any tool on that platform, and that is where the saving is.
Two practical points. First, 18V and “20V max” describe the same five-cell lithium pack — 18V is the nominal figure, 20V the reading at full charge — so do not read the bigger number as the stronger tool. Second, every cordless listing states the platform name, the voltage, the amp-hour rating, and whether the price includes a battery and charger or is a bare tool. If you are starting out, pick one platform and buy bare tools afterwards; if you are adding to a system you already own, check the platform name on the listing against the one printed on your existing pack, and email us if the wording differs.
Why do you stock only one option in each category?
Because choosing between nine near-identical pruners is not a service. Our aim is one good version of everything: a single tested option per job, described by its measurements and materials rather than by adjectives, and backed for thirty days. Where we cannot find a version of something we would use ourselves, we leave the gap rather than fill it with a second-best.
Do you sell anything besides gardening tools?
No. Five categories and nothing outside them: pruning and cutting, watering and irrigation, lawn and grass care, soil and planting, and garden hand tools. If it does not belong in a garden, we do not sell it.
Using and looking after the tools
Do tools arrive assembled and sharpened?
Hand tools — pruners, trowels, hand forks, shears, knives — arrive fully assembled and factory-sharpened. Take the blade guard off and start work. A few long items ship in two sections purely to avoid a two-metre box: some loppers, some long-handled hoes and most hose reels. Those come with their fixings and the tool needed to fit them, and assembly is a bolt or two and a couple of minutes. Nothing we sell needs glue, drilling or a workshop.
Can I sharpen the blades myself, and how often?
Yes, and you should. A sharp pruner is safer than a blunt one, because it does not need forcing.
- Bypass pruners and loppers: sharpen only the outer bevel of the cutting blade, at roughly 20 to 25 degrees, with a diamond file or a fine whetstone. Push the file along the bevel in one direction, four or five strokes, until you feel a slight burr on the flat face. Take the burr off with the file laid flat, and no more. Never put an edge on the flat inner face — the two blades must stay in contact to bypass cleanly.
- Anvil pruners: the blade is usually ground on both sides, so work each face evenly and keep the edge centred on the anvil plate.
- Hedge and garden shears: a slightly steeper angle, around 30 to 35 degrees, on the outer bevel only.
- Spades, hoes and edging irons: a coarse file on the front face at roughly 45 degrees. They want a working edge, not a razor.
Frequency depends on use: a few strokes after every several hours of pruning keeps an edge indefinitely, and one full sharpening a season is enough for occasional work. Finish every session by wiping the blade with a lightly oiled rag, which lifts sap and keeps rust off the steel. The step-by-step is in how to sharpen pruning shears.
Should I clean pruners between plants?
When you are cutting out disease, yes — canker, blackspot, fireblight and most viruses travel on blades. Wipe the cutting edges with 70 per cent isopropyl alcohol or a household disinfectant wipe between plants, and let it flash off before the next cut. Avoid bleach: it corrodes steel and pits the pivot. For ordinary healthy pruning, a wipe at the end of the session is enough. Whatever you use, dry the blades afterwards and give them a smear of oil.
Do you sell replacement blades and spare parts?
Where the maker produces them, yes — blades, springs, latches, handle grips and hose seals. Replacing a €10 blade beats replacing a whole tool, and a pruner whose spring has pinged off into the border is not a broken pruner. If you cannot find the part on the site, email support@teskis.com with the tool and we will tell you straight whether a spare exists, rather than selling you the same tool twice. If a part fails inside the first 30 days, treat it as a return and we cover the postage.
How should I store tools over the off-season?
- Steel: scrape the soil off, dry the tool completely, then wipe the metal with light machine oil. Dried soil holds moisture against the blade all winter, and that is how pitting starts.
- Wooden handles: a wipe of raw linseed oil once a year stops the grain drying out and splintering.
- Sharpening: do it before you store, not in spring. You will be glad of it in March.
- Hoses: disconnect from the tap, drain fully, then coil loosely on a reel or over a wide bracket. Water left in a hose can freeze and split it, and tight coils crack the wall over time.
- Batteries: store at roughly 40 to 60 per cent charge, somewhere dry and between about 10 and 20 °C. Do not leave a pack in an unheated shed over winter, or sitting on the charger for months. Check the level every couple of months and top it up if it has drifted low.
- Everything: hang tools rather than standing them on a concrete floor, which wicks damp into handles and blades.
About Teskis
Who is behind Teskis?
Teskis is the trading name of FLOFUM, S.L., a company registered in Spain. Our details in full:
- FLOFUM, S.L.
- Calle Parcerisa 13, Local 1, 08014 Barcelona, Spain
- CIF: B75621250
- support@teskis.com
- https://teskis.com/
The Barcelona address is our registered business address and the address for legal correspondence. It is not a shop counter you can walk into, and there is no trade desk there. Company particulars are on the legal notice.
Is there a telephone number?
No. Everything is handled in writing — the enquiry form or support@teskis.com — Monday to Saturday, 9 to 6 CET. There is no phone line, no hotline and no callback form, and anyone telephoning in our name is not us. Writing suits this business better in any case — a thread holds the order number, the measurements, the photographs and the figure you were quoted, and both sides can read it back six weeks later when a return comes up.
What do you do with my personal data?
We use it to take, ship and support your order, and to meet Spanish tax and consumer-law record-keeping duties. Processing is governed by the GDPR (Regulation (EU) 2016/679) and the Spanish LOPDGDD, and you have the rights that come with them: access, rectification, erasure, restriction, portability and objection. Exercise any of them by emailing support@teskis.com. The detail — what we hold, for how long, and who processes it on our behalf — is in our privacy policy, and what the site stores in your browser is in the cookie policy.
If none of that fits, put it to a person
The inbox is read by somebody who knows what is on the shelves, what a courier will carry up three flights of stairs, and which pruner comes back most often and why. Ask about stock, about a fitting for a tap you have measured, about whether a 60 cm lopper will reach into the middle of an overgrown hedge, or about which blade fits the shears you bought last spring. You get a straight answer, normally within one working day, and no push towards the more expensive one.
- Contact us — how to send your list and what to put in it
- Shipping policy — dispatch, tracking and cash on delivery in full
- Returns and refunds — the 30-day terms and how a refund is paid
- Warranty — what the two-year guarantee of conformity covers