TESKIS
Shipping Policy
Free delivery on every Teskis order, EU-wide. How a box of garden tools reaches your door, how long it takes, what to check before you take it in, and how much cash to have ready.
Teskis takes money one way: cash, handed to the courier, once the parcel is standing at your door. The site carries no basket and no checkout; we take no card details and no deposit. You send your list — through the enquiry form or straight to support@teskis.com — we reply with the exact figure, and that figure is collected on the doorstep after you have looked the tools over and decided you want them. Nothing is paid in advance, and placing an order commits you to nothing.
Because of that, nobody acting for Teskis will ever ask you for a payment link, a bank transfer, a card number or a voucher code before delivery. If a message claiming to be from us does, it is not from us. Forward it to support@teskis.com and we will tell you where it came from.
Free delivery on every order
Delivery is free on everything we sell, to every address we ship to. There is no minimum spend, no threshold to reach, no surcharge for weight or length, and no handling fee. A single pack of hose washers travels on the same terms as a full border kit. Bulky and awkward stock — 25 m hose reels, long-handled loppers and hedge shears, sacks of potting compost, pressure sprayers — is included, not excepted.
The figure we quote you in that reply is the whole of it. Delivery is already built into that number: we do not list it as a line, we do not revise it later, and nothing further is asked for on the doorstep.
Where the parcels go
Teskis ships garden tools to street addresses across the European Union. To label a parcel we need the street and number, the floor or door where that applies, the postcode and town, and a phone number somebody will answer while the van is out. Three things constrain that:
- Parcel lockers, PO boxes and poste restante are no use to us. A locker cannot take cash and cannot open a carton for you to inspect.
- Allotments, nurseries, smallholdings and landscaping jobs are all workable, as long as someone will be on site in the daytime with the money.
- Orders cannot be collected in person from the Barcelona address, and we do not ship beyond the EU.
We also deliver to the Canary Islands, Ceuta and Melilla. Delivery there is free as well, but those territories sit outside the EU customs and VAT territory, so parcels go through customs formalities and take longer than the mainland figures below. Email us with the postcode before you order and we will tell you what to expect, including anything the local authorities levy on import, so that the amount at your door is not a surprise.
Nothing ships until you have agreed the figure
Sending us a list starts a conversation, not an order. We check what is on the shelf, work out how the delivery travels to your postcode, and write back — normally within one working day — naming the items and the one figure that will be collected at your door. Saying yes to that figure by email is your offer to buy; the contract only forms when our dispatch confirmation lands. Up to that point you owe nothing, and you can stop without giving a reason.
If something on your list has run out, we say so in that reply rather than substituting a different model. You then decide whether to wait for the restock, take an alternative we describe in writing, or drop the line.
When your order leaves us
Orders are dispatched as quickly as we can, usually within one to two working days of your acceptance. We do not promise a cutoff time and we do not promise next-day dispatch. What we do is send the dispatch email the moment the parcel has genuinely left, so you know where it stands rather than guessing.
For picking and transit, a working day means Monday to Friday, excluding public holidays in Spain. Weekend and holiday orders are handled from the next working day. Support email runs Monday to Saturday, 9-6 CET, so a Saturday message is read and answered even though nothing is picked that day. Your local carrier may well run Saturday rounds of its own; that is their timetable, not ours.
Tracking your parcel
We hand parcels to a national carrier authorised to collect cash for us. Your dispatch email carries the tracking reference and the carrier’s tracking link, and that link stays live for the whole journey. Most carriers then send their own notification the evening before delivery giving an approximate slot, and several let you move the date straight from it.
A reference can take a few hours to show anything, because it is issued when the label prints and only wakes up when the carrier scans the parcel into its network. Long-handled tools sometimes travel in their own carton, so an order can arrive as two consignments with two references and, occasionally, on two different days. The dispatch email says when that is the case.
If tracking has not moved for two working days, email support@teskis.com with the order number and we will open a trace with the carrier. Chasing a carrier is our job, not yours.
Delivery windows, region by region
Count these in working days from the dispatch email, not from the day your list reached us. They describe what the carriers normally manage, and they are not guarantees: storms, ferry timetables, industrial action and the December rush all push them out.
| Destination | Working days from dispatch | Notes |
|---|---|---|
| Mainland Spain | 1–3 | Barcelona, Madrid, Valencia and other large cities are usually 1–2. Rural and mountain addresses sit at the longer end. |
| Mainland Portugal | 2–4 | Road freight across the peninsula. |
| Balearic Islands | 2–5 | Mallorca, Menorca, Ibiza, Formentera. Timing follows ferry and air freight schedules. |
| France, Italy, Belgium, the Netherlands, Luxembourg | 3–6 | Corsica, Sicily and Sardinia are a sea crossing — see the last row. |
| Germany, Austria, Czechia, Poland, Slovakia, Hungary, Slovenia | 4–7 | Two carrier networks are usually involved, with a hub transfer between them. |
| Denmark, Sweden, Finland, Estonia, Latvia, Lithuania | 5–9 | Northern Finland and Lapland run past the upper figure. |
| Croatia, Romania, Bulgaria, Greece | 5–9 | Mainland addresses. The Greek islands are a sea crossing. |
| Ireland, Malta, Cyprus and island regions | 7–14 | Includes the Greek islands, Corsica, Sicily, Sardinia, Madeira and the Azores. A missed sailing adds a day or more. |
Paying the courier at the door
The courier takes the whole amount in euro notes and coins once you accept the parcel. It is the figure from your confirmation email, delivery included, and no fee of any kind is added at the door. Some carriers charge us for handling cash; that is billed to Teskis and never passed on to you.
A few practicalities:
- Cards, phone payments, bank transfers and cheques cannot be taken at the door. No card machine travels with the parcel.
- Drivers carry very little change, so make up the amount as closely as you can.
- The person who takes the parcel is the person who pays. If it is going to a neighbour, a tenant, a site foreman or whoever is minding the nursery, tell them the figure in advance.
- If your delivery address is in a country that does not use the euro, say so when you send your list and we will confirm how the carrier handles the collection there before anything is dispatched.
What to check before you take the parcel in
This is where the money decision gets made, so take the time. Look the delivery over before you pay — the driver’s instructions are to stand there while you do. Until you say yes, nothing has left your pocket.
The outside of the box
- Check the number of parcels against the delivery note. Long-handled tools and sacks of compost frequently travel apart from a carton of hand tools.
- Look for crushed corners, punctures, water staining, or a sack that has split and shed some of its contents.
- Tape that does not carry the carrier’s branding usually means the carton has been opened somewhere and closed again.
- Read the shipping label properly. A range can run to several near-identical models, so match the full description, not just the brand.
The tools themselves
Open the box. An undamaged carton is not evidence of an undamaged tool. Blade guards and edge sleeves go on before packing, so leave them fitted while you look and take them off once you are satisfied.
- Guards. Every guard and sleeve should still be seated. One that has worked loose means the blade has been moving around inside the box, and the edge is worth a closer look.
- Cutting edges. Run your eye along secateur, lopper, shear and knife blades for chips, bright new nicks or a bent tip. A factory edge is even; transit damage is not.
- Pivots and catches. Close a pair of secateurs or loppers. The blade should pass the counter-blade or anvil cleanly, with no sideways rock at the pivot, and the catch should hold when you set it.
- Handles. Wooden shafts should be free of splits, especially where the ferrule grips, with no gap between head and shaft. Tubular and fibreglass handles should be straight, and telescopic ones should extend, lock and retract.
- Rattles. Tilt the tool. Something loose inside a hollow handle or a reel case is usually a spring, a bolt or a bearing that has come off.
- Watering and irrigation. Check the hose for flattened coils and crush marks, and check that the fittings, washers, end caps and connectors listed on the packing slip are all in the bag. A sprayer should have its lance, pump handle and seals; a watering can its rose.
- Soil and planting media. Bags should be sealed, dry and unsplit.
Refusing costs nothing
If the parcel is damaged, wrong or short, hand it straight back. It returns with the driver, and you are charged for nothing at all — no carriage, no return fee, no cancellation charge, because no money had been taken in the first place. Email us afterwards and we will either send a replacement or close the order, whichever you want. Where an order travelled as several parcels, you can turn away the bad one and keep the others: the driver collects only against what you take in, and we sort out the rest by email.
If you decide to keep a knocked-about parcel rather than send it back, describe the damage on the delivery note or the driver’s handheld before you sign and pay. Carriers read an unmarked signature as your word that everything arrived intact, which weakens any claim raised afterwards.
If nobody is home
Somebody does have to be at the address, since cash changes hands. Most carriers try twice; the second attempt normally falls on the next working day, after which the parcel sits at a local depot or pickup point, usually held for between five and seven working days. Rearranging through the card the driver leaves, or the carrier’s own message, is far quicker than going through us, because it writes the new date straight into their system. You can also use it to say you will collect the parcel yourself.
Anything left unclaimed travels back to Barcelona. No money was ever taken, so that return costs you nothing. Email us and we will put it on the road again free of charge, or cancel the order — there is no bill either way.
Damage found later, and parcels that do not arrive
Visible damage is the straightforward one: turn the parcel away, pay nothing, and let us know. Where an order splits into several parcels and one has not turned up, say so to the driver, keep the ones that have, and email us the same day. Cash is only ever collected against goods you can see.
Damage that only shows up once the van has pulled away is still covered. Write to support@teskis.com as soon as you can, ideally inside 48 hours, while the packaging is still there to photograph. Send:
- Your order number and the tracking reference.
- Photographs of the outer carton, including the damage and the shipping label.
- Photographs of the item itself, with the damaged part in focus.
- A line or two saying what is wrong.
Keep the packaging until the matter is settled, because carriers sometimes ask to inspect it. Once it is clear the tool was damaged on the road, we arrange collection and send out a replacement, or refund you in full, with Teskis paying the postage in both directions.
Reporting later than 48 hours costs you nothing. Our 30-day returns policy covers the item either way, used or unused, provided it can be inspected, and your statutory rights are untouched. The 48-hour figure is simply the point at which photographs carry the most weight in a claim against the carrier.
What each situation costs you
| Situation | What it costs you |
|---|---|
| Delivery of any order, any size, to any address we ship to | Nothing. Delivery is built into the quoted figure and is never billed on its own. |
| You refuse the parcel at the door | Nothing. The order is cancelled and the goods return to stock. |
| Nobody was in and the parcel comes back to us | Nothing, including the resend if you want one. |
| The address was wrong or incomplete | Nothing. We confirm the correct address and send it again free. |
| Item faulty, damaged in transit, or not what you ordered | Nothing. Teskis pays the return postage and the carriage on the replacement. |
| You change your mind within 30 days | You arrange and pay the return postage; we give you the address and the cheapest sensible way to send it. The refund goes back by bank transfer. |
Wrong or incomplete addresses
Send the full delivery address with your list — street, number, floor or door, postcode, town, and any entry code or gate instruction — then read it once more in the quote we email back, because that is what goes on the label. If you spot a mistake, email support@teskis.com with the order number straight away. We can normally correct an address at any point before the parcel is handed to the carrier; afterwards the most we can do is ask them to redirect it, and not every carrier will.
If a parcel returns to us because the address was incomplete or wrong, we contact you, confirm the right one and resend at no charge.
Delays outside our control
Once a parcel is on the network its progress is in the carrier’s hands. Weather, ferry cancellations, transport strikes, customs inspections, road closures and the peaks around Christmas and Easter each add days. We do not guarantee carrier transit times and we will not pretend to.
What we control is dispatch, and we send orders out promptly on working days. If a consignment stalls we chase it; if it is genuinely lost we replace it or cancel the order. Since nothing is paid until the box is in your hands, a lost parcel never leaves you out of pocket.
Under EU consumer law, where no specific delivery date has been agreed, goods must be delivered within 30 days. If that does not happen you may give us a further reasonable period and, if that passes too, cancel. Cancelling costs nothing and there is nothing for us to refund, because nothing was taken.
Returns, and the guarantee that comes with the tool
Delivery and returns are separate things. In short: 30 days to return an item, used or unused, provided it can be inspected — knock the soil off and wipe the sap from the blades first. EU law gives a 14-day right of withdrawal under Directive 2011/83/EU, and we extend it voluntarily to 30 days. Faulty, damaged or wrong items go back at our cost. Refunds are paid by bank transfer, since you paid the driver in cash, so we will ask you for an IBAN.
Every tool also carries the statutory guarantee of conformity under Spanish and EU law — at least two years from delivery, during which a fault that appears is presumed to have been there when the parcel arrived. The full conditions are on Returns & Refunds and Warranty.
Questions about a delivery
Email support@teskis.com. Include the order number, and the tracking reference too if the parcel has already left us. Support runs Monday to Saturday, 9-6 CET, in writing only — the enquiry form or a direct email. There is no telephone line and no hotline behind the contact page. Messages arriving outside those hours are answered on the next working morning. Common questions are already answered on the FAQ.
This shop is operated by Teskis, a trading name of FLOFUM, S.L., Calle Parcerisa 13, Local 1, 08014 Barcelona, Spain. CIF: B75621250. See also our Terms & Conditions and Privacy Policy.